Terms and Conditions
The use of this website is subject to the terms and conditions listed below:
All prices are in Australian dollars and include GST. They are subject to change without notice.
We endeavour to keep sufficient stock of products to ensure that we can deliver all orders ex-stock. In the unlikely event that an item became suddenly unavailable, we would immediately notify you of the anticipated delay. You may then cancel the order and receive a full refund.
All deliveries require acknowledgement of delivery at your end. It is therefore important that your order contains a daytime delivery address during normal business hours.
P.O. Box addresses are also acceptable.
Returns, Refund and Exchanges
Within 30 days of the initial delivery, we will gladly refund, credit or exchange products that we receive back in their original brand new condition in their original undamaged packaging on presentation of the original receipt. Delivery and packaging charges are not refundable unless we made a delivery error. Please send returns to:
Felco Distribution Pty. Ltd.
3 Egan St.
Carnegie Vic 3163
Ph: 03 9569 2511 (+61 3 9569 2511)
Fax: 03 9569 3139 (+61 3 9569 3139)
Istor sharpeners are guaranteed for a period of 2 years from the time of sale. Please note that the warranty only covers defective materials or workmanship at our end.
The warranty only covers the product itself. Claims for consequential or incidental losses will not be accepted.
The following events are specifically excluded from the product warranty: normal wear and tear, product misuse or abuse and the use of the product for other purposes than what it was designed for.
Faulty products must be returned to us at the purchaser’s expense and must be accompanied with a proof of purchase and the Purchaser’s current address. Products accepted under warranty will be replaced by us at no charge.
International airmail orders are not traceable beyond Australia, and we accept no responsibility for articles that may be lost outside Australia. International courier services are traceable and insured all the way to destination, but cost more than normal airmail.
PRIVACY AND SECURITY
Felco Distribution Pty Ltd acknowledges the importance of privacy and of safeguarding personal information.
We will not use the information supplied to us by our customers for any purpose other than as required by our direct dealings with our customers and internal business requirements. This information will remain private and confidential and will not be disclosed to third parties unless required by Australian Law.
Any personal details provided to us will be protected with the National Privacy Principles (NPP) and with the laws and regulations regarding such matters as are applicable in Australia. A copy of the NPP can be found at the following address:
For further information about the way Felco Distribution manages personal information is available by writing to:
The Privacy Officer
Felco Distribution Pty Ltd
3 Egan Street
CARNEGIE VIC 3163